🧭 Your Core Responsibilities

🌟 Lead & Mentor Volunteers
Guide new and returning volunteers through their shifts,

ensuring every team member feels confident

explaining the program and interacting with guests.

🗣️ Be the Voice of the Mission
Share the story of the Community Christmas Tree -

how each tag represents a child,

how every gift returns to McHenry Bowl for processing,

and how the entire system runs on community love.

🎁 Manage the Guest Experience
Keep the kiosk warm, welcoming, and organized.

Step in when guests have questions or special requests,

and ensure every interaction ends with a smile and clear direction.

📋 Coordinate Tag Flow
Track which tags have been taken, returned, or need replacement.

Oversee proper registration for each participant and

verify accuracy before gifts are sent to the Processing Room.

🏢 Engage Businesses & Bulk Givers
Encourage local companies, families, and organizations

to adopt multiple tags or whole sections of the Tree.

Provide follow-up materials and guidance for large-scale donations.

🎄 Maintain the Tree’s Presentation
Ensure the Tree and the surrounding area stay clean,

festive, and photo-ready throughout each shift.

Attention to detail here reflects the

care behind the entire program.

📦 Coordinate with the Processing Room
Work directly with the logistics team at

McHenry Bowl to ensure returned gifts are

transported promptly and logged accurately.

💫 Why It Matters

Supervisors are the link between

coordination and compassion.
You model leadership through patience,

clarity, and service - showing both

volunteers and shoppers what

community looks like in action.

When everything runs smoothly,

you’ve made it invisible…

but the impact is unforgettable.

You don’t just manage a shift;

you keep the Christmas magic flowing.